FAQ

Frequently Asked Questions

Here you will find answers to the most common questions.
If you can't find the answer to your question, please contact our customer service team and we'll get back to you as soon as possible.

 

HOW CAN I PURCHASE A PRODUCT?

You can make a purchase on www.stimm.com either by registering or as a guest and adding the desired products to your cart.
If you need any help, our customer service is available.
- Telephone: 0438 412334 Monday to Friday from 9:00 to 13:00 and from 14:00 to 18:00
- Email address: customerservice@stimm.com

 

HOW CAN I PAY FOR MY PURCHASES?

You can pay for your purchases via:
- Credit Card
- PayPal
- Bank transfer
-Scalapay

To learn more see payment methods

 

IS PAYMENT BY CREDIT CARD SAFE?

For credit card payments, we use a secure SSL system: upon order confirmation, your credit card information will be transferred to the card issuer via a secure SSL (Secure Socket Layer) encrypted connection for authorization and processing. This secure and risk-free process protects you from any potential abuse.

 

WHAT ARE THE DELIVERY TIMES?

If you have chosen to pay for the products with PayPal, Scalapay or by credit card:

Italy

Delivery times:
Within 2-5 working days from the delivery of the package

Abroad

Delivery times:
Within 5 working days from the delivery of the package

If you choose to pay for your order by bank transfer, delivery times begin from the day the payment is credited to STIMM's account and the package is handed over to us.

CAN I RETURN PURCHASED PRODUCTS?

Yes, You have the option to request authorization to return purchased products within fourteen working days of the order's delivery date.
To return products, you must send a notification to resi@stimm.com.

If you wish to return the purchased products, you must have them delivered to the following address:

STIMM Srl
Bar Alley, 1/A
31020 San Vendemiano (TV)
Italy

within fourteen working days from return authorization date.
To learn more, go to the section returns and refunds

 

HOW MUCH ARE THE SHIPPING COSTS?

Italy

Free for orders over €160
€10.00 for orders under €160

For Basilicata, Campania, Calabria, Puglia, and the islands, delivery may take an additional day.

Abroad

In this case, shipping costs are calculated and indicated on the order confirmation screen.
Shipping costs vary depending on the delivery location, weight, quantity, and size of the packages.

HOW IS MY PERSONAL DATA PROTECTED?

STIMM reserves the right to store the data of each order and customer contact details.
We will use this information only to enable the proper fulfillment of orders (payment processing, order fulfillment, and/or item shipping), any warranty claims, and/or recommendations or instructions to customers regarding the items. Data storage and processing will be conducted in accordance with the privacy policy. on the protection and use of personal data by STIMM.

 

WHAT TECHNICAL REQUIREMENTS ARE NEEDED TO USE THE SITE?

To view our site correctly, you need to use a browser that supports JavaScript.
If you experience any problems loading, viewing or using the purchase process on the site, please contact Customer Service at: customerservice@stimm.com or at: (+39) 0438 41 23 34
Available Monday to Friday from 9:00 to 12:30 and from 14:30 to 18:00.

 

Last updated: December 31, 2025