ORDER CANCELLATION

You can cancel your order within 4 hours of placing it by sending us an email to the email address resi@stimm.com , indicating the order number and reason for cancellation. If the order is refused upon delivery or remains in storage without customer feedback, upon return to the company the total amount excluding shipping costs will be refunded.

MADE

It is always possible to make a return if the purchase has not satisfied the Customer's needs. The return can be exercised within 14 (fourteen) days from the date of delivery of the item.

To activate the return procedure, it will be necessary to send a written communication to the email address resi@stimm.com , using the return form , indicating the reason for the return, the items returned, the shipping preference.

As soon as Stimm's authorization arrives, complete with instructions, the products to be returned can be sent to the address:

STIMM Srl
Bar Alley, 1/A
31020 San Vendemiano (TV)
Italy

within fourteen days from the return authorization date.

It is necessary to fill out and attach the appropriate form return form , which must be included inside the package.

The Customer who intends to make a return must return the products:

• properly packaged in their original packaging, in perfect resalable condition (not ruined, damaged or soiled) and equipped with all accessories, instructions for use, documentation and labels.
• without obvious signs of use, other than those compatible with carrying out a normal test of the item and must not be in such a condition as to not permit resale.

If the returned Products do not comply with the characteristics described, the return will not be effective. The risks associated with the destruction or damage of the returned Products during shipping are borne by the Customer; if the Products are not considered intact, the return will not be effective and therefore the refund will not be made. The customer must therefore send his own forwarder to recover the goods.

If the return has been exercised following the methods and terms indicated above, STIMM will refund the relative price paid within 14 (fourteen) days from the date on which STIMM received and verified the returned Product.

Otherwise Stimm may avail itself of the right to refuse the shipment and the refund.

Shipping Costs

ITALY: Shipping costs related to the return of the Products are free from Italy, for orders with an initial total value greater than €130.

Shipping costs related to the return of the Products will be borne by the customer for orders with an initial order value of less than €130.

If you make the return with our courier, the costs will be deducted from the refund of the value of the returned products.

In the case of a second return, shipping costs are always charged to the customer.

ABROAD: Shipping costs for returning the Products are always borne by the customer, who will use his own courier.

Shipping costs related to any postal storage will always be borne by the Customer. In any case, the risks associated with the destruction or damage of the Products returned during shipping are borne by the Customer.

Product Conditions

The return will not be possible in cases where STIMM finds:
1. Even partial use of the property;
2. The lack of the external packaging and/or the original internal packaging;
3. The absence of integral elements of the product;
4. Damage to the product for reasons other than its transport.
In this case STIMM will return the purchased item to the sender, charging the latter for the transport costs.

COMMUNICATIONS AND COMPLAINTS

All communications or any complaints from the Customer towards STIMM relating to the Purchase Contracts must be addressed to Customer Service by writing to: resi@stimm.com

PROCESSING OF PERSONAL DATA

For the regulation of the processing of personal data by STIMM, please refer to the specifically dedicated area of ​​the site.

See privacy policy.

Last updated: January 01, 2024