General Conditions of Use

Welcome to our website ("stimm.com"). Access to and use of stimm.com are activities governed by these General Conditions of Use. Access to and use of this website as well as the purchase of products on stimm.com, presuppose the reading, knowledge and acceptance of these General Conditions of Use.

The products purchased on stimm.com are sold directly by STIMM Srl ("STIMM"), with registered office in Italy, via Conegliano 35/3 - 31053 Pieve di Soligo (TV), tax code and VAT number 00625170261
If you need assistance, visit the Customer Service area .

There you can find information about orders and shipments, refunds and returns of products purchased on stimm.com, the website registration form, suggestions and other general information about the services provided by stimm.com. Remember that you can always contact STIMM, by phone at (+39) 0438 41 23 34 or by e-mail: customerservice@stimm.com
For any other legal information, please consult the General Conditions of Sale and Privacy Policy sections of stimm.com.

STIMM may modify or simply update, in whole or in part, these General Conditions of Use. Modifications and updates to the General Conditions of Use will be notified to users on the Home Page of stimm.com with an “Alert” as soon as they are adopted and will be binding as soon as they are published on the website in this same section. We therefore ask you to regularly access this section to check the publication of the most recent and updated General Conditions of Use of stimm.com. If you do not agree, in whole or in part, with the General Conditions of Use of stimm.com, we ask you not to use our website.

Access to and use of stimm.com, including viewing web pages, communicating with STIMM, downloading product information and purchasing products on the website, constitute activities conducted by our users exclusively for personal purposes unrelated to any commercial, entrepreneurial or professional activity.

Remember that you will be solely responsible for your use of stimm.com and its contents.
In fact, STIMM cannot be held responsible for any use of the website and its contents by any of its users that is not compliant with current laws, without prejudice to STIMM's liability for fraud and gross negligence.
In particular, you will be solely responsible for the communication of incorrect, false or third-party information and data, without their express consent, as well as for any incorrect use of the same.

Finally, since all material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any liability for any damage to computer systems or loss of data resulting from downloading operations falls on the user and cannot be attributed to STIMM. STIMM declines all liability for any damage resulting from the inaccessibility of the services on the site or from any damage caused by viruses, damaged files, errors, omissions, interruptions of service, deletion of content, problems connected to the network, providers or telephone and/or telematic connections, unauthorized access, alteration of data, failure and/or defective functioning of the user's electronic equipment.
The user is responsible for the safekeeping and correct use of his/her personal information, including the credentials that allow access to reserved services, as well as for any damaging consequences or prejudice that may arise against STIMM or third parties as a result of the incorrect use, loss or theft of such information.


1. Privacy Policy

Please read the Privacy Policy carefully , which also applies if the user accesses stimm.com and uses the related services, but does not purchase any product. The Privacy Policy helps you understand how stimm.com collects and uses your personal data and for what purposes.


2. Intellectual Property Rights

The contents of stimm.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on stimm.com, including the menus, web pages, graphics, colors, schemes, tools, characters and design of the website, diagrams, layout, methods, processes, functions and software that are part of stimm.com, are protected by copyright and any other intellectual property right of STIMM and other rights holders. The reproduction, in whole or in part, in any form, of stimm.com and its contents is prohibited, without the express written consent of STIMM. STIMM has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of stimm.com and its contents. With regard to the use of stimm.com, you are only authorized to view the website and its contents. You are also authorized to perform all other temporary reproduction acts, devoid of any economic significance of their own, which are considered transitory or accessory, an integral and essential part of the same viewing of stimm.com and its contents and all other navigation operations on the website that are performed only for a legitimate use of stimm.com and its contents.
You are not authorized to perform any reproduction, on any medium, in whole or in part of stimm.com and its contents. Any act of reproduction must be, from time to time, authorized by STIMM or, where appropriate, by the authors of the individual works contained in the website.
Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of STIMM and the authors of the individual works contained in the website. The authors of individual works published on stimm.com have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act of damage to the works, which is prejudicial to their honor or reputation.

You undertake to respect the copyright of the artists who have chosen to publish their works on stimm.com or who have collaborated with stimm.com in the creation of new expressive and artistic forms intended to be published, even if not exclusively on the website, or, again, which form an integral part of it. Furthermore, you are not, under any circumstances, authorised to use, in any way and form, the contents of the website and each individual work protected by copyright and any other intellectual property right. By way of example, you may not alter or, in any other way, modify the contents and protected works without the consent of STIMM and, where necessary, of the individual authors of the works published on stimm.com.


3. Trademarks and domain names

STIMM is the owner of the rights to use the registered trademark STIMM as well as any other distinctive/identifying sign of the word “stimm”, including the connected domain "stimm.com".

All other distinctive signs that distinguish the products sold on stimm.com and present on the website are registered trademarks of their respective owners and are used within stimm.com, for the sole purpose of distinguishing, describing and advertising the products for sale on stimm.com.

STIMM and all other registered trademark owners have the right to make exclusive use of their respective trademarks.

You are not authorized, except with the consent of STIMM and any other owner of registered trademarks published on the website, to use said trademarks to distinguish products or services even if not similar to those of stimm.com or other trademark owners.

Most of the brands present on the website and referring to products for sale on stimm.com are famous brands known to the general public and to every user of stimm.com.
Any use of said trademarks that is not in compliance with the law and, as it is not authorized, is prohibited and entails serious legal consequences. It is in no way permitted to use said trademarks and any other distinctive sign present on stimm.com to gain undue advantage from the distinctive character or the renown of these trademarks or in such a way as to cause harm to them and their owners.


4. Links to other websites

stimm.com contains hyperlinks (the "links") to other websites that have no connection with stimm.com or with STIMM.

STIMM does not control or monitor such websites and their contents. STIMM cannot be held responsible for the contents of these sites and the rules adopted by them, also with regard to your privacy and the processing of your personal data during your navigation operations.

We therefore ask you to pay attention when you connect to these websites, through the links on stimm.com and to carefully read their conditions of use and privacy regulations. We remind you, in fact, that these General Conditions of Use and the Privacy Policy of stimm.com do not apply to websites managed by other parties other than STIMM.

stimm.com provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext connections on the Internet to other websites.

The activation of the links does not imply any recommendation or notification by STIMM for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods provided and sold by them to Internet users.

5. Links to stimm.com

Anyone interested in activating links to the home page and other web pages of stimm.com, which are publicly accessible, is asked to contact STIMM at the following email address info@stimm.com. Contact is necessary to activate the request for consent to the hyperlink to stimm.com. The activation of links is granted by STIMM to the applicant, free of charge and on a non-exclusive basis.

STIMM has the right to oppose the activation of direct links to its website in the event that the requesting party, who intends to activate the link to stimm.com, has in the past adopted unfair commercial practices or practices that do not comply with industry standards or unfair competition actions against STIMM or its suppliers or when STIMM fears that these behaviors may be adopted in the future, or again when the requesting party has adopted, in the past or is feared that he may adopt them in the future, actions that discredit STIMM, its website or its services.

In any case, the activation of deep hypertext links (such as deep frames or deep links) to stimm.com or the unauthorized use of meta-tags is prohibited without the consent of STIMM.


6. Content Warning

STIMM has taken every precaution to prevent the publication on the website of contents that describe or represent scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of stimm.com, could be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions.

In any case, STIMM does not guarantee that the contents of the website are appropriate or lawful in other countries outside of Italy.

However, if such contents are deemed unlawful or illegal in some of these countries, we ask you to avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by stimm.com will be your exclusive and personal responsibility.

STIMM has also adopted every useful precaution in order to ensure its users that the contents of stimm.com are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, where possible, also subsequently.

However, STIMM does not assume any responsibility towards users regarding the accuracy and completeness of the contents published by STIMM on its website, without prejudice to its liability for fraud and gross negligence and except as otherwise provided by law.
Furthermore, STIMM cannot guarantee its users that the website will operate continuously, without interruptions and without errors or malfunctions due to the Internet connection.

For any problem you may encounter while using our website, please contact Customer Service or the following email address: info@stimm.com. A STIMM representative will be available to assist you and help you restore the functionality of your access to the website, if possible.

Likewise, we recommend that you contact your Internet service provider or check that each device for connecting to the Internet and accessing web content is correctly activated, including your Internet browser.

Although STIMM will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow stimm.com to operate without suspensions, interruptions or discontinuity due to the need to make updates to the website.

STIMM has adopted adequate technical and organizational measures to safeguard the security of its services on stimm.com, the integrity of data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge, as well as to avoid risks of dispersion, destruction and loss of data and confidential and non-confidential information relating to its users present on stimm.com, or of unauthorized access, or access not compliant with the law, to the data and information themselves.


7. Our trade policy

STIMM has adopted its own commercial policy; its mission consists in selling products through its services and its website exclusively to the "final consumer", meaning a natural person who acts, on stimm.com, for purposes outside of his/her commercial, entrepreneurial or professional activity, if any.

If you are not a final consumer, please do not use our services to purchase products on stimm.com. STIMM will otherwise have the right not to take into consideration purchase orders from subjects who are not final consumers and any other purchase order that does not comply with the General Conditions of Sale and these General Conditions of Sale and these General Conditions of Use.


8. Applicable law and dispute resolution

These General Conditions of Use are governed by Italian law.
In the event of disputes arising from the General Conditions of Use between STIMM and each of its end users, STIMM guarantees, from now on, full adherence and acceptance of the Webcuria conciliation service.

Webcuria is an independent and institutional service, provided by Curia Mercatorum, a Mediation Body based in Treviso, which allows you to reach a satisfactory agreement, with the help of a neutral and competent mediator, in a friendly and safe way, on the Internet.
For more information on the Curia Mercatorum regulations or to send a conciliation request, go to www.webcuria.com .

9. Promotions, events and discount codes on STIMM.COM

Offer not valid outside the EU.

Discount percentages are applied to full-price products and cannot be applied to other offers, coupons or promotions in progress.
The discount cannot be applied to a purchase already made.
Purchase quantities may be limited based on availability.
Some promotions may only be valid online at STIMM.COM.
Some brands and/or items may be excluded from all promotions and/or events.
The newsletter discount is valid on all full-price products, excluding the brands and items listed above, for one use per customer only and cannot be combined with other ongoing promotions.

Last updated: January 1, 2024